what a crappy conversation with powweb
Look at my experience with powweb
 Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available agent to respond. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available agent to respond. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available agent to respond. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available agent to respond. You are now chatting with ‘Nigel Atkinson’Nigel Atkinson: Hi Admin, I apologize for the wait time. My name is Nigel Atkinson, how are you today? admin: hey admin: hey Nigel Atkinson: How can I help you today? admin: im fine.. admin: are you familiar with 301 redirect? admin: can’t find that in your tools admin: need to make a permanent redirect for www.energywave.com and energywave.com Nigel Atkinson: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question: Nigel Atkinson: What is your mother’s maiden name? admin: snoopy admin: hahaha admin: dahl? Nigel Atkinson: Thank you for the authentication. admin: ok admin: i just set one again so i thought you’ll be asking for the pet’s name admin: so going back to our issue Nigel Atkinson: I suggest you to refer below link to use Domain Pointing manager tool to point your domain: Nigel Atkinson: http://www.powweb.com/knowledgebase/read_article.bml?kbid=6104 admin: i went there already Nigel Atkinson: http://www.powweb.com/knowledgebase/read_article.bml?kbid=2939 admin: do you know how to use it? i don’t find it user frinedly Nigel Atkinson: I suggest you refer the above links to point the domains. admin: answer my question. admin: do you know how to use it? admin: can yuo give me a step by step procedure? admin: are you a technical support rep? Nigel Atkinson: The steps by steps procedure is there in links. Nigel Atkinson: The link I have given is the tutorial link with all the steps. admin: nopr admin: *nope admin: it didn’t answer my question Nigel Atkinson: Could you please let me know what exactly you wish to do? admin: okay admin: when someone clicks on energywave.com admin: i want it to automatically change to www.energywave.com admin: that simple Nigel Atkinson: Okay. admin: thanks for your patience admin: i get this message when I clciked on “add domain” and try to add the energywave | Home Directory admin: ERROR: Unfortunately, there was an issue with adding the domain. Please, contact support for assistance. admin: just to give you an overview, both energywave.com and www.energywave.com points to the same location admin: BUT! admin: it’s recognized by search engines as 2 different sites.. admin: BECAUSE  admin: energywave.com is not converting to www.energywave.com automatically Nigel Atkinson: I have noticed that, energywave.com and www.energywave.com are reflecting the same contents. admin: yes I just said that admin: do you guys have a technician there that knows about 301 redirect? also called?permanent redirect Nigel Atkinson: Oh Sorry. Nigel Atkinson: I apologize for any inconvenience this has caused you. Nigel Atkinson: You need to search for the code in search engines your self and redirect the domain your self. admin: i believe that 301 redirect is a setting within the hosting company Nigel Atkinson: No. Nigel Atkinson: You need to set it from your end. admin: like how? Nigel Atkinson: You need to check the code and redirect the domain. admin: you don’t know how to do it do you? Nigel Atkinson: No. Nigel Atkinson: You need to do it from your end. admin: hahahaa admin: ok.. admin: i thought you can help me admin: thanks anyway.. admin: I’ll just try to find the answer MYSELF Nigel Atkinson: Great! Nigel Atkinson: Is there anything else I can assist you with today? admin: what’s great about that? admin: Is there anything else I can assist you with today? < — can you find the answer to my question? HA! Nigel Atkinson: Unfortunately, no. Nigel Atkinson: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7. Chat session has been terminated by the site operator.
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